Gems

Of
Practice
Management

 


By
Hal Ornstein DPM, FACFAS

President, American Academy of Podiatric Practice Management
Board Member, ASPMA
Partner, S.O.S. Healthcare Management Solutions LLC

&
Lynn Homisak, PRT, PMAC
Trustee, American Academy of Podiatric Practice Management
Past President, ASPMA
Partner, S.O.S. Healthcare Management Solutions LLC



 
Gem #8

Understanding the Hows and the Whys
by Hal Ornstein DPM, FACFAS and Lynn Homisak, PRT, PMAC


It is difficult to not take it personally when one is corrected and shown that something should be done differently.  Within our practices, a new or even a seasoned employee is often told to do something in a different way and not told why it is important to do it “that way”.  This lack of understanding why “that way” is a better way is what often leads to the feeling of being incompetent.  Rather than taking this as personal criticism, take a step back and see that this is simply a matter of  “all in a day’s work” for trying to make the office move along or for a more efficient work environment.

Much of the feeling of insecurity in these situations comes down to maturity.  As one matures, they learn that in the typical workday your manager or boss is just trying to make the office more efficient or patient-friendly with the decisions they are making.  It all seems to funnel down to what is best for the patient, which should be everyone’s goal in your office.  The managers and doctors in turn should take the time and effort to explain why decisions are made, big and small, within the office.  It is all an issue of respect.


More to come................

Gem Archives




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