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Gem #8
Understanding the Hows and the Whys by Hal Ornstein DPM, FACFAS and Lynn
Homisak, PRT, PMAC
It is difficult to not take it personally when one is corrected and
shown that something should be done differently. Within our
practices, a new or even a seasoned employee is often told to do
something in a different way and not told why it is important to do
it “that way”. This lack of understanding why “that
way” is a better way is what often leads to the feeling of being
incompetent. Rather than taking this as personal criticism,
take a step back and see that this is simply a matter of
“all in a day’s work” for trying to make the office move along
or for a more efficient work environment.
Much of the feeling of insecurity in these situations comes down to
maturity. As one matures, they learn that in the typical
workday your manager or boss is just trying to make the office more
efficient or patient-friendly with the decisions they are making.
It all seems to funnel down to what is best for the patient, which
should be everyone’s goal in your office. The managers and
doctors in turn should take the time and effort to explain why
decisions are made, big and small, within the office. It is
all an issue of respect.
More to come................
Gem Archives
Copyright © 2002, 2003, FootZine.com, Gayle S. Johnson,
PMAC
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