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 Gem #11
Sometimes It's Okay to be
Selfish
by Hal Ornstein DPM, FACFAS and
Lynn Homisak, PRT, PMAC
Our parents taught us early on the importance
of not being selfish and that “sharing is caring”. When it
comes to customer service (also known as people service) and patient
satisfaction we can “be selfish” while at the same time being
caring.
You may ask, “Why should we provide such terrific customer service
when we are already so busy and overworked? Our time is so tight
and it will just take more energy.” A simple answer to this
all-too-common question is “so you can be selfish”. Ask
those who focus on providing exceptional customer service about the
benefits of this, and the universal answer is it creates improved job
satisfaction and makes coming to work a pleasure. You will find
less stress throughout the day and a positive view of your practice by
your patients, referring doctors and the community as a whole.
The end results will be increased self-worth and pride in yourself and
your practice. Change is difficult, so starting this week
give this a try…BE SELFISH at home, work and in public. Smile
more, say hello to strangers and simply go the extra mile for your
patients, managers and physicians in your office and you will reap the
reward…feeling better about yourself, your job, families and others
in your world, big and small. This all begins and ends with YOU!
More to come................
Gem Archives
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the right to edit or to not publish any material received. Any health- or legal-related information is for educational purposes only and should not
be construed as medical or legal advice or a substitute for the advice of a health
care professional or attorney. Information pertaining to legal matters should not
perceived as legal advice, nor should discussion about such issues as Medicare and billing be considered as definitive. All content is presented
as being only the opinions of the contributors and is for educational purposes only.
Copyright © 2002, 2003, FootZine.com, Gayle S. Johnson,
PMAC
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