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 Gem #14
Holidays Deliver a Message by Hal Ornstein DPM, FACFAS and Lynn Homisak, PRT It is the time of office holiday parties with an opportunity to spend time together and celebrate the year’s successes. A time to reflect upon twelve months of hard work and achievement accomplished through a group effort by the staff and physicians. Staff is recognized in various ways and physicians thanked for holiday gifts and bonuses. There is much be learned from the magical month of December and the holiday season. Why must much of our celebration and exchange of cheer be limited to this short period of time? We are so quick to beat ourselves up because of failure, but often forget to celebrate our personal and professional successes. Each day we can undoubtedly discover an opportunity to rejoice in the fact that we are making a significant difference in the lives our patients and families. Time and again, our patients thank us for improving their quality of life and for simply making them feel valued, one of the most basic of human needs. In the New Year, make the effort to attune yourself to your patient’s verbal and non-verbal messages of appreciation. A simple smile often says “thank you”. Recognize the value of our services to our patients and how most of great patient care is delivered outside the treatment room. Celebrate a good week in the office with an office lunch (bought by the doctor of course) on Friday. Go out for a “spring has sprung” celebration for appetizers one afternoon. Leave the doctors a thank you note with five scratch-off lottery tickets for no other reason than being a good coach for a successful team. Have crazy sock day in your office every three months for the staff and doctors. Simply celebrate the big and the small!
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