Gems

Of
Practice
Management

 


By
Hal Ornstein DPM, FACFAS

President, American Academy of Podiatric Practice Management
Board Member, ASPMA
Partner, S.O.S. Healthcare Management Solutions LLC

&
Lynn Homisak, PRT
Trustee, American Academy of Podiatric Practice Management
Past President, ASPMA
Partner, S.O.S. Healthcare Management Solutions LLC



 
  Gem #30
 
 

"Splash a Little Love"

There are those days in the office that seem from the get-go to have one crisis after another.  Dealing with these hard times does not have to lead us into a hole.  We simply must pause for a short moment and look at the relative nature of what we are dealing with.  Will each of the situations have a long-term result?  Have we truly done anything to cause the situation?  Have we taken something “too personal”?

We are often complimented at our office about our staff being so friendly and always appearing to be so happy.  We are asked how we maintain such a positive environment and quickly resolve conflict, resulting in a win-win situation.  Our answer is simple…. WHY NOT?  If each of us were given the power to determine the weather each day, almost all would ask for sunshine and clear blue skies.  This conscious decision to make it a sunny day can be paralleled to how we deal with patients in our offices.  Merely decide that you will do all you can to make the best of every situation and that to do otherwise is like ordering a cloudy day with rain.  The reality is that there will be that patient who just gets under our skin no matter how hard we try and that is why we are known as HUMANS.

In New Jersey we are experiencing the longest run of cloudy, rainy days.  The sky is not bright but by all means we all have the ability to create our own sunshine and brighten the day.

More to come................

Gem Archives

 


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